FAQ
Do I need a reservation?
Walk ins are always welcome! We do highly recommend making a reservation through Resy so that we can best accommodate your party. The bar and high tables are open for walk in guests on a first come basis.
Do you accommodate large parties?
Our dining room and patio tables can accommodate parties up to 6 people. For larger parties please inquire with management in advance at mgmt@ilusiontx.com
Do you have a private dining room available for meetings or events?
Unfortunately we do not have a private dining room for meetings or events. We can however reserve one of our larger red booth sections for your entire party of up to 14 people to be seated closely. We also offer private dining room and/or patio buy-out options. For private dining inquiries, please contact management at mgmt@ilusiontx.com.
Are children allowed?
Only guests 21+ are allowed on the premises after 10pm. We strongly encourage patrons to use their own parental discretion when bringing minors & children to an establishment catering to a 21+ age group.
What is the cancellation policy?
We ask that any cancellation to your reservation be made no less than 24 hours prior.
What happens if I am running late?
Please call the restaurant if you are running late. We offer a 15 minute grace period.
Mobile Ordering?
ilusión offers QR codes to view our menu, order, open, and close your tab. This allows guests to see photos, details, and order their favorites exactly how they like. You may order through your server with our traditional menus as well. The mobile app allows you to view photos for reference & offers rotating rewards on certain spirits & cocktails.
What is your celebration policy?
Celebrations are the reason we’re here to serve you and create memories with those most important to you. In order to ensure all guests enjoy their dining experience, no external decor is permitted in the restaurant without prior authorization. We do not allow any outside food or beverages, however if coordinated in advance, you may bring a cake to share with your party. We charge a $20 cake cutting fee.
Available Parking
Both adjacent lots are available for parking as well as the crossfit builfing lot next door & street parking in the downtown neighborhood streets, 1st Ave, 2nd Ave, W Dallas St, & Main St.
How do I provide feedback?
If you have any questions, concerns, or issues with your visit please email mgmt@ilusiontx.com so we can best assist you. You will receive a response within 48 hours.
What is our decency policy?
ilusión has a zero-tolerance policy towards the use of offensive language or behavior of any kind from guests towards other guests or our staff. Guests who participate in any actions that go against our decency policy will be asked to leave the premises. We will not allow guests to raise their voice at other patrons or staff nor resort to physical altercations.
Allergies
We request that you notify your server of any allergies. Not all ingredients are listed on the menu and we cannot always guarantee there will be no cross-contamination.
What time does the kitchen close?
Our kitchen closes at last call.